Privacy Policy

Physiome (“Physiome,” “we,” “us”) provides longevity and health-intelligence education and tools. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to myphysiome.com and our related surfaces, including the Aevum storefront and the Telios telehealth experience.

Information we collect

• Account information — the email address and credentials you use to create and access a member account, and any profile details you choose to add.
• Health information you provide — laboratory results you upload, biomarkers parsed from those documents, wearable and vitals data you connect, and the answers you give in the public Thrive Score assessment or any intake form.
• Usage information — standard log and device data (such as IP address, browser type, and pages viewed) used to operate and secure the service.

How we use your information

• To calculate your Thrive Score and present your data back to you.
• To operate, maintain, secure, and improve the service, and to provide member features such as labs, wearables, and protocols.
• To communicate with you about your account, security, and product updates you have asked to receive.
• To comply with legal obligations and enforce our terms.

How we protect your data

Member data is stored in a managed Postgres database protected by row-level security, so your records are scoped to your account and are not readable by other members. We use encryption in transit, restrict internal access, and reserve elevated server-side credentials for legitimate operational tasks only.

How we share information

We do not sell your personal information. We share it only with service providers who process it on our behalf (for example, hosting, database, and payment processing), when you direct us to (such as connecting a wearable), or when required by law. Payments are handled by our payment processor; we do not store full card numbers.

Your choices and rights

You may access, correct, export, or delete your account data, and you may disconnect wearables or withdraw from communications at any time. To exercise these rights, contact us at the address below. We honor applicable privacy rights regardless of where you live.

Data retention

We retain your information for as long as your account is active or as needed to provide the service, and thereafter only as required for legitimate business or legal purposes. You can request deletion at any time.

Children

Physiome is intended for adults. We do not knowingly collect personal information from children under 18.

Changes to this policy

We may update this policy as the product evolves. Material changes will be reflected by updating the effective date above and, where appropriate, by additional notice.

Contact

Questions about this policy or your data can be sent to privacy@myphysiome.com.